NOTES FOR FIRST TIME CUSTOMERS
We have put in place two measures to relieve operational stresses stemming from increased nuisance bookings from individuals purporting to be first time customers, and thank you in advance for your kind cooperation.
Security Deposit
As of January 2024, we require a first-time booking deposit of HK$250, in order to secure your booking. Persons not wishing to pay a deposit can try to call ahead on the day and walk in, where the booking is not secured.
Free Cancellation Window
For first-time customers, our free cancellation window closes 48 hours prior to your booking. For visits therafter our normal cancellation window will apply.
Modes of Booking
We accept booking requests via phone and Whatsapp during our operating hours.
We also accept online booking requests 24 hours. We do not currently offer instantly-confirmed online bookings due to the technical difficulty in working around the hair styling team’s bookings.
Turnaround Time
While our reservation team strives to instantly confirm your reservation during operating hours, the team often needs technicians’ input to ensure every customer has a smooth experience and the confirmation can take several hours, particularly for hair styling bookings.
Cancellation Policy
For regular customers, we accept booking changes and cancellations up to 18:00 the day prior to your appointment. Thereafter we charge, based on the value of your menu:
- Late cancellation fee of 50%
- No show fee of 100%
Ready to make your booking?
WhatsApp Us
This is the most popular and convenient method of booking. We will revert to you during the manned hours of 10:00 - 20:00.
WhatsApp UsCall Us
If you are having trouble getting a response on WhatsApp, or in a rush, please call us. (Not all language support is available).
Call UsWeb Booking
Are you a night owl and want to get the ball rolling after hours? Make a booking request online and we will be on it when we get back in!
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