NOTES FOR FIRST TIME CUSTOMERS
We have put in place two measures to relieve operational stresses stemming from increased non-genuine bookings from individuals purporting to be first time customers, and thank you in advance for your kind cooperation.
Security Deposit
We ask that you book through our online booking system (Fresha). Our staff will be happy to assist you find the right menu etc. should you run into trouble.
If you wish instead to complete a booking manually through WhatsApp or call, we require a first-time booking deposit of HK$250.
Free Cancellation Window
For first-time customers, our free cancellation window closes 24 hours prior to your booking. For visits therafter our normal cancellation window will apply.
Modes of Booking
We accept booking requests via phone and Whatsapp during our operating hours.
We also accept online bookings around the clock.
Turnaround Time
While our reservation staff strive to respond immediately, for some hair bookings which depend on assistant availability stylist input is required and can sometimes require a waiting time.
Cancellation Policy
For regular customers, we accept booking changes and cancellations up to 18:00 the day prior to your appointment. Thereafter we charge, based on the value of your menu:
- Late cancellation fee of 50%
- No show fee of 100%
Ready to make your booking?
WhatsApp Us
This is the most popular and convenient method of booking. We will revert to you during the manned hours of 10:00 - 20:00.
WhatsApp UsCall Us
If you are having trouble getting a response on WhatsApp, or in a rush, please call us. (Not all language support is available).
Call UsWeb Booking
All of our most popular full menus are listed online, and available 24 x 7.
Online Booking