Services & Session
We offer hair styling, head spa, nail, eyelash extension, eyebrow styling, eyebrow microblading, facial and Liftera services.
While there are certain menus such as eyelash extension which are ladies-only services, gents are welcome! Indeed half of our hair customers are male.
Please note the nail & lash area is reserved for female clients only.
For first time customers, please aim to arrive a few minutes early as we require you to fill out a simple intake form.
We strongly encourage on-time arrival. We reserve the right to cancel or shorten your session if you arrive more than 15 minutes late for your appointment, to avoid inconvenience to the next customer arriving on time.
If you know in advance you are likely to run late, please call in early. This way, we may have more options such as swapping technicians or rearranging staff lunch breaks.
Reservations
We are in principle a by-reservation salon, as we take care to minimize unnecessary waiting time for our customers.
However if you happen to walking by, you are more than welcome to come see if someone is available to look after you.
You can make a booking via WhatsApp (recommended), online booking, and by phone.
Yes! If you like one of our technicians, we accept staff designation for full-priced menus.
Please note we however do not offer hair assistant designation. Our reservation staff can only take your request and we will do our best to meet that request, provided it does not compromise the hair team’s broader operations.
While we often have same day slots availabe, to avoid disappointment, we recommend you to book about a week ahead for weekdays, and about two weeks ahead for weekends.
Before Christmas and Chinese New Year, we recommend you to book a month ahead.
You can always change your booking provided that it is done before the cut off for free changes.
Pricing & Payment
We accept Cash, EPS, Octopus, Payme, FPS, Visa, MasterCard, American Express, Credit Union Pay, Alipay, and Wechat Pay.
Other
For our regular customers, we accept free cancellations or changes to your booking via phone or WhatsApp until 18:00 the day prior to your appointment. If you booked online, you may manage your booking via the Fresha app up to 24 hours prior; however, beyond that 24-hour window and up to 18:00 the day prior, you may still reach out to us directly for free changes.
For first-time customers, please note that the free cancellation window closes 24 hours prior to your appointment, regardless of the booking method used.
If changes or cancellations are made after these deadlines, the following fees will apply:
Late Cancellation Fee: 50% of the booking value
No-Show Fee: 100% of the booking value
To ensure you are able to take full advantage of our free cancellation and change windows, we kindly ask that you contact us as early as possible if your plans change.
- If a Signal 8 typhoon is hoisted by 08:00 and is cancelled by 14:00, we will reopen 2 hours after the signal is cancelled.
- If a Signal 8 typhoon is hoisted by 08:00 and is not cancelled by 14:00, we will remain closed for the day.
- When a Signal 8 typhoon is hoisted after we are already in operation, we will make a case by case assessment.
Our front desk will be in touch with customers with affected reservations. Please make sure to check your WhatsApp. Customers without reservations please refrain from walking in during inclement weather as we may close with little or no notice.
For young children. In general, for school age children, provided the child can sit still for their session, we do not ask that guardians be present the entire session. However, we do ask a guardian to be present at the beginning, and to pick up their child on time, as we do not have the manpower to safeguard children after their session has ended. The technician may also ask the guardian to come back to the premises if a problem arises such as when a child becomes distressed so we ask that the guardian stays in the vicinity.
For older children. In order to prevent distress over the desired outcome or budget, we ask that guardians be present during counselling including discussion of fees, particularly if it is the first visit, or it is a relatively pricey menu that your child has not attempted previously, e.g. first time hair colour & perming.
There is no parking at Baskerville House. The closest car park is New World Tower Car Park – please be warned it’s a bit tight.
Out of respect for other customers who may have allergies, and also due to the presence of many sharp instruments, we regret that furry friends are not allowed in our premises.
Service dogs are an exception and always welcome. So that we can prepare as safe an environment as possible for your companion, please mention at time of booking.
We have free wifi for customers. Please ask staff for the password.
We take your privacy and service consistency seriously. We maintain secure, internal records – including a physical filing system – to track your specific service preferences (e.g. lash length, style, and thickness). This ensures you receive the same high-quality, personalized results at every visit.
Your information is used solely for these records, booking management, and occasional marketing if you have opted in. We never sell or provide your data to third parties.