What services do you offer?
We offer hair styling, head spa, nail, eyelash extension, eyebrow styling and facial services.
What payment methods are available?
We accept Cash, EPS, Visa, MasterCard, American Express, Credit Union Pay, Alipay, and Wechat Pay.
When should I arrive for my booking?
We strongly encourage on-time arrival. We reserve the right to cancel or shorten your session if you arrive more than 15 minutes late for your appointment, to avoid inconvenience to the next customer arriving on time.
If you know in advance you are likely to run late, please call in early. This way, we may have more options such as swapping technicians or rearranging staff lunch breaks.
Is a reservation required?
While you are more than welcome to pop by and try your luck, we are a by-appointment salon. More often than not, we have to decline walk-in customers so if you’re unsure until you’ve seen us, you can call ahead and see if we are busy.
Can I request a particular technician?
Yes, you can request a technician or ask for anyone who happens to be available. It’s entirely your choice!
Please note that different technicians attract different pricing.
When should I book?
We recommend you to book about a week ahead for weekdays, and about two weeks ahead for weekends. Before Christmas and Chinese New Year, we recommend you to book a month ahead to avoid disappointment.
Why don’t you offer instant confirmations for online bookings?
We are a total beauty salon with a large number of services, and an extraordinarily high proportion of staff-requested bookings thanks to the great trust our customers place in our fabulous technicians. This combination of services of differing nature and precision required in staff time allocation makes our booking process very complex – and we have not yet found that perfect back-end system solution that will translate to a seamless instant booking process for our customers. Rest assured, as we continue to evolve this is definitely in the works!
In the meantime, please book early as it’s that much easier to give you a straight “we’re delighted you’re coming again and yes!”
What is your cancellation policy?
We accept cancellations or changes to your booking up to 18:00 the day prior to your booking by phone or Whatsapp. Beyond this, an escalating late cancellation fee will apply, chargeable on your next visit.
What do we do with the fees? Rather than be paid a commission on the small amount we collect each month, the affected technician is given the entire budget to choose what to buy as staff snacks to be shared among everyone, including the reservation team who has the glum task of collecting the fees.
Late cancellations fees: 50% of value of booking
No show fees: 100% of value of booking
Anything else I should know before coming?
We jot down some notes in the menu section about dos and don’ts so please check those out!
Also, we offer PressReader for you to enjoy a large selection of electronic publications while you are checked in with us. If you love reading articles you might want to bring your large screen iPad or Android device!