Thank you for your patronage of Carte Blanche.
This is a notification to first time customers considering making an appointment with us.
Carte Blanche normally requires customers to adhere to our existing cancellation policy that asks customers to make changes or cancellations to their bookings by 18:00 the day prior to the appointment.
Unfortunately, in relation to first time bookings, with the increase in fraudulent activity in general over recent months, there has been a concomitant and dramatic increase in new customer no shows, which have included scammers aiming to cause a nuisance.
To minimize the significant operational stresses caused by such incidences, effective immediately, Carte Blanche will require a deposit of HK$250 for all first time customers to secure their appointments.
The deposit will be used in full against payment on your first appointment.
Deposits & free cancellation window for first time reservations
Applicability: Customers making first time reservations
Amount: HK$250 per customer
Payment method: FPS or credit card link
Payment deadline:
- Bookings 4 or more days in future – Within 48 hours of booking
- Bookings 3 days in future – Within 24 hours of booking
- Bookings 2 or less days in future – Immediate
Your appointment will be automatically cancelled if payment is not received within the payment deadline.
Refund: If you make a booking change / cancellation before 48 hours prior to your booking (in principle by Whatsapp, or alternatively email), your deposit will either be kept for the next booking (for booking change) or refunded in full (for cancellation). In events of store closure due, for example, to Signal 8 typhoon, refunds will be made automatically.
For regular patrons, we currently have no plans to introduce a deposit system, and there is no change to the existing cancellation policy reproduced below. The below policy will also apply to new customers visiting for the second time onwards.
Usual cancellation policy
Changes and cancellations are accepted free of charge up to 18:00 the day prior to your appointment.
Changes and cancellations thereafter attract a fee:
- Cancellations and changes up to 18:00 the day prior – Free of charge
- Cancellations and changes beyond 18:00 the day prior – 50％ of the value of your booked menu
- No show – 100％ of the value of your booked menu
Thank you for your cooperation and kind understanding.
Carte Blanche
