Services & Session
We offer hair styling, head spa, nail, eyelash extension, eyebrow styling, eyebrow microblading, facial and Liftera services.
While there are certain menus such as eyelash extension which are ladies-only services, gents are welcome! Indeed half of our hair customers are male.
Please note the nail & lash area is reserved for female clients only.
For first time customers, please aim to arrive a few minutes early as we require you to fill out a simple intake form.
We strongly encourage on-time arrival. We reserve the right to cancel or shorten your session if you arrive more than 15 minutes late for your appointment, to avoid inconvenience to the next customer arriving on time.
If you know in advance you are likely to run late, please call in early. This way, we may have more options such as swapping technicians or rearranging staff lunch breaks.
Reservations
We are in principle a by-reservation salon, as we take care to minimize unnecessary waiting time for our customers.
However if you happen to walking by, you are more than welcome to come see if someone is available to look after you.
You can make a booking via WhatsApp (recommended), online booking, and by phone.
Please note that our online booking system does not provide instant confirmation.
We are a total beauty salon with a large number of services, and an extraordinarily high proportion of staff-requested bookings thanks to the great trust our customers place in our fabulous technicians. This combination of services of differing nature and precision required in staff time allocation makes our booking process uniquely complex.
Provided that you have selected the correct menu, for nail, lash and facial menus a slot is almost always available where it appears so online and you will get a confirmation quickly during business hours. For hair, due additionally to a system bug in the Mindbody program that we use, we sometimes need to reach out to you to rearrange the booking.
Yes! If you like one of our technicians, we accept staff designation for full-priced menus.
Please note we however do not offer hair assistant designation. Our reservation staff can only take your request and we will do our best to meet that request, provided it does not compromise the hair team’s broader operations.
While we often have same day slots availabe, to avoid disappointment, we recommend you to book about a week ahead for weekdays, and about two weeks ahead for weekends.
Before Christmas and Chinese New Year, we recommend you to book a month ahead.
You can always change your booking provided that it is done before the cut off for free changes.
Pricing & Payment
We accept Cash, EPS, Octopus, Payme, FPS, Visa, MasterCard, American Express, Credit Union Pay, Alipay, and Wechat Pay.
Due to the increase in fraudulent activity in recent months, there has been a marked increase in new customer no shows, which have included individuals simply aiming to cause a nuisance.
As this severely impacts our by-reservation business model, and is unfair not only to regular customers who are denied a booking but also to our hard working crew, starting January 2024 we require first time customers to pay a HK$250 deposit to secure their booking.
The deposit is used against payment for your first session. It is also fully refundable if you cancel your booking prior to 48 hours before your reservation.
From your second visit onwards, a deposit is not required, and our normal cancellation policy applies.
Other
For regular customers, we accept cancellations or changes to your booking up to 18:00 the day prior to your booking by phone or Whatsapp. Beyond this, an escalating late cancellation fee will apply as follows:
- 50% of value of booking
- No show fees: 100% of value of booking
Please note that for first time customers, the free cancellation window closes 48 hours prior to your booking.
- If a Signal 8 typhoon is hoisted by 08:00 and is cancelled by 14:00, we will reopen 2 hours after the signal is cancelled.
- If a Signal 8 typhoon is hoisted by 08:00 and is not cancelled by 14:00, we will remain closed for the day.
- When a Signal 8 typhoon is hoisted after we are already in operation, we will make a case by case assessment.
Our front desk will be in touch with customers with affected reservations. Please make sure to check your WhatsApp. Customers without reservations please refrain from walking in during inclement weather as we may close with little or no notice.
For young children. In general, for school age children, provided the child can sit still for their session, we do not ask that guardians be present the entire session. However, we do ask a guardian to be present at the beginning, and to pick up their child on time, as we do not have the manpower to safeguard children after their session has ended. The technician may also ask the guardian to come back to the premises if a problem arises such as when a child becomes distressed so we ask that the guardian stays in the vicinity.
For older children. In order to prevent distress over the desired outcome or budget, we ask that guardians be present during counselling including discussion of fees, particularly if it is the first visit, or it is a relatively pricey menu that your child has not attempted previously, e.g. first time hair colour & perming.
There is no parking at Baskerville House. The closest car park is New World Tower Car Park – please be warned it’s a bit tight.
Out of respect for other customers who may have allergies, and also due to the presence of many sharp instruments, we regret that furry friends are not allowed in our premises.
Service dogs are an exception and always welcome. So that we can prepare as safe an environment as possible for your companion, please mention at time of booking.
We have free wifi for customers. Please ask staff for the password.